Your Pets Home
Away From Home

1. Acknowledgment of Risk & Liability Waiver

By using the services of Canine & Co, I acknowledge and expressly agree that I am entrusting my animal(s) to Canine & Co entirely at my own risk. I understand and accept that interactions between animals, as well as between animals and individuals, carry inherent risks, including but not limited to:

• Property damage

• Injury

• Illness

• Permanent disability

• Death

 

I further acknowledge that additional risks may exist, including those unknown or unforeseeable to either myself or Canine & Co. Despite any reasonable safety precautions taken by Canine & Co, I voluntarily assume all associated risks and accept full liability for any losses, expenses, or damages incurred as a result of my animal(s)’ presence at Canine & Co.

 

2. Indemnification & Owner Responsibility

I accept full responsibility for any injuries or damages caused by my animal(s) and agree to indemnify Canine & Co against any claims, damages, or liabilities arising from:

• My animal(s)’ interactions with other animals, staff, or property.

• Injuries sustained within their kennel, including but not limited to chafing, cuts, or self-inflicted wounds from chewing enclosures.

• Damage caused by my animal(s) to Canine & Co’s property, other animals, or other owners.

• Escape due to climbing or jumping over fences. If my animal has a history of jumping, I must notify Canine & Co in advance.

 

3. Facility Suitability & Kennel Management Rights

I confirm that I have inspected the premises and find them suitable for my animal(s).

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If an animal remains at the facility beyond ten (10) days from the scheduled pick-up date without communication from the owner, Canine & Co reserves the right to make decisions regarding the animal’s care at its discretion, including rehoming or surrendering the animal.

 

4. Ownership & Non-Payment Policy

 

4.1 Payment Obligation

• All fees, including but not limited to boarding, medical care, food, and additional services, must be paid in full before the animal is released to the owner.

 

4.2 Failure to Pay Upon Checkout

• If payment is not received at checkout, Canine & Co reserves the right to retain possession of the animal until full payment is made.

• A grace period of 14 days may be granted at Canine & Co’s discretion, during which the owner must settle the outstanding balance.

 

4.3 Abandonment & Transfer of Ownership

• If payment remains unpaid beyond 10 days, the animal will be considered abandoned, and ownership will automatically transfer to Canine & Co.

• Canine & Co reserves the right to rehabilitate, rehome, or surrender the animal to a shelter or rescue organization at its discretion.

• Any additional costs incurred due to non-payment (including extended care, rehoming fees, or legal expenses) will be billed to the original owner.

 

4.4 Legal Action & Debt Collection

• Canine & Co reserves the right to pursue legal action or engage a debt collection agency for unpaid balances.

• The owner is responsible for all associated legal and collection fees.

 

4.5 No Liability for Rehomed Animals

• Once ownership is transferred due to non-payment, the original owner forfeits all rights to the animal and may not reclaim it.

• Canine & Co bears no liability for any decisions made regarding the animal’s future care.

 

5. Loss or Damage to Personal Property

Canine & Co is not responsible for any lost, stolen, or damaged personal property belonging to the owner or their animal(s).

 

6. Health & Medical Treatment

 

6.1 General Health Policy

• Canine & Co bears no responsibility for any illness or disease contracted by my animal(s) during their stay.

• Owners must disclose any pre-existing medical conditions prior to boarding.

• Owners must confirm whether their animal is spayed or neutered before booking. Unfixed animals may be refused at Canine & Co’s discretion.

• If an animal is found to have external or internal parasites, treatment will be provided at the owner’s expense and added to the final invoice.

 

6.2 Veterinary Care & Expenses

• Owners are responsible for all veterinary expenses incurred during their animal’s stay, including transport fees.

• Transport fees:

  • $40 – Edgecumbe Vets

  • $55 – Whakatāne Vets

• If a serious illness occurs and the owner cannot be reached, the attending veterinarian's decision will be final.

 

7. Cancellations & Fees

 

7.1 Standard Cancellations

• Cancellations must be made at least 7 days before the scheduled drop-off date.

7.2 Late Cancellations

• If a cancellation is made within 7 days of the drop-off date, a $35 cancellation fee will apply.

 

7.3 Postponements

• Postponements are treated as cancellations and subject to the same fees.

 

7.4 Long Weekend & Holiday Periods

• A $60 fee applies to bookings over long weekends and during the Christmas/New Year period.

 

7.5 Christmas/New Year Cancellation Policy

• Any cancellation made after December 1st for stays between December 1st – January 31st will result in forfeiture of the deposit. The booking is non-transferable.

• If Canine & Co is able to fill the cancelled booking, the deposit (minus a $60 processing fee) will be refunded.

 

8. Booking & Payment Policies

• Bookings are essential – Canine & Co does not accept walk-ins.

• During holiday periods and weekends, the full duration of the booking will be charged, even if the owner picks up their animal early.

 

9. Agreement to Terms

By booking through Canine & Co, I confirm that I have read, understood, and agree to all terms outlined above and on the Canine & Co website.