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Your Pets Home
Away From Home

Welcome to Canine & Co.'s booking policy, which applies to boarded, day stay, and Social Club animals. We kindly ask that you dedicate some time to thoroughly read and comprehend the following terms and conditions before entrusting your pet to our care.


I acknowledge and consent that I am entrusting my animals to Canine & Co entirely at my own risk. I recognize and agree that there are inherent dangers associated with interactions between animals of the same species, as well as between dogs and individuals, which may lead to property damage or bodily harm, including permanent disability, illness, or death. Additionally, I acknowledge and accept the possibility of other risks that may be unknown or unforeseeable by me or Canine & Co. I willingly embrace and take on all risks and liabilities, including but not limited to any losses, expenses, and damages incurred as a result of my or my dog(s)' presence at Canine & Co.


I understand and accept that injuries may arise from my dog(s)' interactions with other dogs and staff. I acknowledge my full responsibility for any such injuries and hereby indemnify Canine & Co from any liability in this regard. Furthermore, I acknowledge and agree that my dog(s) may sustain injuries within their kennel, including but not limited to chafing or cuts resulting from contact with or chewing on fences or frames.


I confirm that I have examined the premises where my dog(s) will be accommodated, and I am completely content with their suitability for housing my dog(s). I acknowledge that if my dog(s) manage to climb or jump over fences, I will fully indemnify Canine & Co from any liability for injuries, damages, or the permanent loss of my dog(s) resulting from escape. Additionally, I am obligated to inform if my dog possesses a tendency for jumping.


Animals remaining in the kennels beyond ten days from the originally scheduled pick-up date may be handled at the discretion of the kennel management. 


I acknowledge and accept that Canine & Co holds no responsibility or liability for any lost, stolen, or damaged personal property belonging to either my dog or myself. In the event that my dog causes damage to the property of other dogs or their owners, I agree to bear the full responsibility for the costs associated with repair or replacement. I hereby indemnify Canine & Co from any responsibility in this regard. Additionally, I recognise and agree that if my dog causes any damage to the facilities or equipment of Canine & Co, I am solely responsible for covering the entire cost of any necessary repair or replacement.  


I acknowledge and consent that Canine & Co bears no responsibility for any illness or disease that my dog(s) may contract during their stay. It is requested the owner provide information about whether your dog is spayed or neutered prior to their stay at Canine & Co.

Please communicate any medical conditions to the kennel staff.

Please note that owners are responsible for covering all veterinary expenses for their animals. Including the cost of the trip to the Vets. 

$35 - Edgecumbe Vets

$55 - Whakatane Vets

In the case of a serious illness and the owner cannot be reached, the decision of the veterinary surgeon will be final.


Furthermore, if your pet requires treatment for external or internal parasites, the cost will be added to the total invoice.



Ensuring the well-being and safety of all our guests at Canine & Co is our top priority. As part of our commitment to maintaining a healthy environment, we require dogs to have up-to-date vaccinations for Distemper, Parvovirus, and Hepatitis. Additionally, coverage for Canine Cough, protecting against Adenovirus Type 2, Parainfluenza virus, and Bordetella Bronchiseptica, is mandatory. Please consult with your veterinarian to verify that your pet has received all the necessary vaccinations.

While the leptospirosis vaccine is not mandatory, we recommend it for the overall health of your pet. We encourage open communication with your vet to discuss vaccination options, prioritizing the well-being and safety of every furry guest at Canine & Co.

Unvaccinated Canines


We also believe in providing choice when it comes to vaccinating your animals. As a result, we offer an Outdoor Kennel specifically designed to accommodate a family of unvaccinated dogs at a time. To secure this kennel, it is essential to book in advance, as it tends to fill up quickly. Situated away from the main kennel area, this dedicated space ensures that unvaccinated dogs have their own outdoor run and are segregated from other canines at all times.

Please note that this kennel is exclusive to one family of dogs per booking date, emphasizing our commitment to individualized care. To avoid any disappointment, we strongly recommend booking in advance to secure this unique space for your unvaccinated dogs.

To cancel your booking, you must notify us at least 7 days before your scheduled drop-off date.

If you cancel within 7 days of your drop-off date, a cancellation fee of $35 will apply. 

A fee of $60 will apply for all Long Weekends & Christmas/New Year Period.


Please be aware that any cancellation of a Christmas/New Year booking made after December 1st will result in forfeiture of any deposit paid, and the booking is non-transferable. If Canine & Co is able to fill your cancelled booking spot the deposit minus $60 will be refunded. 


Bookings are essential, we do not take walk-ins.

If you decide to pick your pet(s) up within 48hrs the full duration of the booking will be charged regardless if you choose to collect your animal early. 



Please respect these times and days. Our staff need a break too!

Any Pick Up & Drop Offs out of collection hours incurs a $40


Monday - Friday 

8am-10am - 4pm-6pm




9am-11am - 4pm-6pm




Auckland Anniversary Saturday & Sunday

Easter Saturday & Sunday

Labour Weekend Saturday & Sunday 

24/25/26 December

31/1/2 January



CLOSED 1st - 31st August 2025, 2026, 2027

Stays of 3 weeks or longer may be considered to stay during August please contact us. Limited Availability.


Day Stays closed from December 20th - Jan 10th

Social Club closed Weekends, Public Holidays 

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